The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World

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New from	$17.19
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3rd Party Used from	$3.49

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	New		3rd Party New		3rd Party Used
Latest	$17.19	Latest	$5.24	Latest	$3.49
Highest	$22.89 May 28, '15	Highest	$16.06 Mar 21, '15	Highest	$4.99 Mar 3, '15
Lowest	$15.79 Mar 15, '14	Lowest	$2.50 Aug 18, '15	Lowest	$0.01 Mar 29, '16
Average	$18.99	Average	$6.37	Average	$1.56
Added	Apr 6, 2013	Added	Apr 6, 2013	Added	Apr 6, 2013

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Amazon Best Sellers Rank

30 day average: 14,753 | 90 day average: 13,465

Product Description

In the first edition of this landmark book, business loyalty guru Fred Reichheld revealed the question most critical to your companys future: Would you recommend us to a friend? By asking customers this question, you identify , who sully your firms reputation and readily switch to competitors, and , who generate good profits and true, sustainable growth.

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Amazon > Books > Subjects > Business & Investing > Industries & Professions > Customer Service

Amazon > Books > Subjects > Business & Investing > Management & Leadership > Management

Amazon > Books > Subjects > Business & Investing > Management & Leadership > Leadership

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Discussions on Reddit mentioning this product:

Subreddit	Title	Date
/r/marketing	Marketing Gurus, Know of any GREAT Influencer Marketing Tools?	Oct 5, 2015
/r/DirecTV	My latest support call and on-site service follow-up (issues)	Jul 9, 2014

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