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  • The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees

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Buy from Amazon $31.50$0.01 $37.50 $25.00 $12.50 Aug Dec Apr Aug Dec Apr Aug Dec Apr Aug 2013 2014 2015 2016 $27.72, Apr 5 - Aug 9$30.04, Apr 22 - Aug 9$30.08, Jul 9 - Sep 2$30.12, Oct 13 1:08 pm$30.17, Nov 20 - Nov 28$29.86, Nov 30 - Dec 17$25.84, Dec 19 - Apr 19$31.50, Apr 22 - Jul 5$31.50, Apr 22 - Jul 5$5.55, May 4 - May 6$0.01, May 3 - Apr 24$31.50, Apr 22 - Jul 5$6.83, May 7 5:27 pm$0.01, May 3 - Apr 24$31.50, Apr 22 - Jul 5$5.99, May 9 - May 11$0.01, May 3 - Apr 24$31.50, Apr 22 - Jul 5$7.01, May 13 11:44 am$0.01, May 3 - Apr 24$31.50, Apr 22 - Jul 5$6.46, May 14 12:19 pm$0.01, May 3 - Apr 24$31.50, Apr 22 - Jul 5$5.92, May 17 - May 19$0.01, May 3 - Apr 24$31.50, Apr 22 - Jul 5$5.45, May 21 - May 22$0.01, May 3 - Apr 24$31.50, Apr 22 - Jul 5$5.87, May 24 - May 25$0.01, May 3 - Apr 24$31.50, Apr 22 - Jul 5$4.89, May 28 - May 29$0.01, May 3 - Apr 24$31.50, Apr 22 - Jul 5$4.85, May 30 - Jun 1$0.01, May 3 - Apr 24$31.50, Apr 22 - Jul 5$4.86, Jun 2 - Jun 3$0.01, May 3 - Apr 24$31.50, Apr 22 - Jul 5$4.85, Jun 5 5:29 am$0.01, May 3 - Apr 24$31.50, Apr 22 - Jul 5$4.76, Jun 13 - Jun 14$0.01, May 3 - Apr 24$31.50, Apr 22 - Jul 5$4.95, Jun 17 3:44 am$0.01, May 3 - Apr 24$31.50, Apr 22 - Jul 5$4.85, Jun 19 - Jun 20$0.01, May 3 - Apr 24$31.50, Apr 22 - Jul 5$4.32, Jun 23 2:10 am$0.01, May 3 - Apr 24$31.50, Apr 22 - Jul 5$2.64, Jun 26 2:56 am$0.01, May 3 - Apr 24$31.50, Apr 22 - Jul 5$1.91, Jun 28 12:03 pm$0.01, May 3 - Apr 24$31.50, Apr 22 - Jul 5$4.77, Jul 2 1:20 am$0.01, May 3 - Apr 24$31.50, Apr 22 - Jul 5$3.95, Jul 4 9:44 am$0.01, May 3 - Apr 24$31.50, Apr 22 - Jul 5$4.97, Jul 6 10:28 pm$0.01, May 3 - Apr 24$3.91, Jul 10 5:29 pm$0.01, May 3 - Apr 24$2.79, Jul 13 4:07 am$0.01, May 3 - Apr 24$2.23, Jul 16 1:57 am$0.01, May 3 - Apr 24$1.96, Jul 18 5:01 pm$0.01, May 3 - Apr 24$1.94, Jul 22 9:59 am$0.01, May 3 - Apr 24$1.93, Jul 23 - Jul 26$0.01, May 3 - Apr 24$0.01, May 3 - Apr 24$0.01, Jul 29 - Jul 31$1.46, Aug 2 9:57 am$0.01, May 3 - Apr 24$1.36, Aug 5 - Aug 7$0.01, May 3 - Apr 24$1.98, Aug 8 9:09 am$0.01, May 3 - Apr 24$1.77, Aug 10 - Aug 11$0.01, May 3 - Apr 24$1.56, Aug 14 5:28 am$0.01, May 3 - Apr 24$1.38, Aug 17 7:42 am$0.01, May 3 - Apr 24$1.22, Aug 20 1:29 pm$0.01, May 3 - Apr 24$1.12, Aug 22 12:25 pm$0.01, May 3 - Apr 24$1.10, Aug 25 4:26 pm$0.01, May 3 - Apr 24$0.89, Aug 28 10:50 pm$0.01, May 3 - Apr 24$0.81, Aug 31 7:24 am$0.01, May 3 - Apr 24$1.86, Sep 3 8:16 pm$0.01, May 3 - Apr 24$2.83, Sep 6 5:30 am$0.01, May 3 - Apr 24$1.86, Sep 8 - Sep 11$0.01, May 3 - Apr 24$1.85, Sep 12 5:15 am$0.01, May 3 - Apr 24$1.84, Sep 13 - Sep 14$0.01, May 3 - Apr 24$1.94, Sep 18 11:49 am$0.01, May 3 - Apr 24$1.83, Sep 20 12:32 pm$0.01, May 3 - Apr 24$1.89, Sep 22 7:17 pm$0.01, May 3 - Apr 24$1.68, Sep 27 2:21 am$0.01, May 3 - Apr 24$1.73, Sep 29 4:09 am$0.01, May 3 - Apr 24$1.60, Oct 1 - Oct 3$0.01, May 3 - Apr 24$1.81, Oct 5 8:14 am$0.01, May 3 - Apr 24$1.74, Oct 7 10:16 am$0.01, May 3 - Apr 24$1.88, Oct 11 3:21 pm$0.01, May 3 - Apr 24$1.90, Oct 13 6:25 pm$0.01, May 3 - Apr 24$1.87, Oct 15 - Oct 18$0.01, May 3 - Apr 24$1.86, Oct 20 6:46 am$0.01, May 3 - Apr 24$1.81, Oct 22 12:10 pm$0.01, May 3 - Apr 24$1.77, Oct 27 1:39 am$0.01, May 3 - Apr 24$1.67, Nov 1 5:36 am$0.01, May 3 - Apr 24$1.59, Nov 8 3:36 am$0.01, May 3 - Apr 24$1.53, Nov 13 11:04 am$0.01, May 3 - Apr 24$1.49, Nov 17 9:29 am$0.01, May 3 - Apr 24$1.47, Nov 20 1:05 am$0.01, May 3 - Apr 24$1.41, Nov 24 2:13 am$0.01, May 3 - Apr 24$1.39, Nov 26 3:14 am$0.01, May 3 - Apr 24$1.35, Nov 29 10:22 pm$0.01, May 3 - Apr 24$1.33, Dec 1 9:27 pm$0.01, May 3 - Apr 24$1.29, Dec 5 5:50 pm$0.01, May 3 - Apr 24$1.27, Dec 7 4:25 pm$0.01, May 3 - Apr 24$2.94, Dec 11 6:42 pm$0.01, May 3 - Apr 24$2.98, Dec 13 - Dec 30$0.01, May 3 - Apr 24$2.81, Jan 3 8:14 am$0.01, May 3 - Apr 24$2.97, Jan 9 10:33 pm$0.01, May 3 - Apr 24$2.79, Jan 12 10:51 am$0.01, May 3 - Apr 24$2.53, Jan 15 4:23 pm$0.01, May 3 - Apr 24$2.54, Jan 17 7:24 am$0.01, May 3 - Apr 24$2.15, Jan 20 3:06 pm$0.01, May 3 - Apr 24$1.59, Jan 23 8:02 pm$0.01, May 3 - Apr 24$1.18, Jan 27 5:34 am$0.01, May 3 - Apr 24$0.85, Jan 28 10:11 pm$0.01, May 3 - Apr 24$0.84, Jan 30 - Feb 1$0.01, May 3 - Apr 24$0.25, Feb 5 1:18 am$0.01, May 3 - Apr 24$0.70, Feb 6 7:54 pm$0.01, May 3 - Apr 24$0.43, Feb 10 10:01 am$0.01, May 3 - Apr 24$0.83, Feb 14 1:16 am$0.01, May 3 - Apr 24$0.68, Feb 15 9:29 pm$0.01, May 3 - Apr 24$0.73, Feb 19 5:41 pm$0.01, May 3 - Apr 24$0.58, Feb 21 3:27 pm$0.01, May 3 - Apr 24$0.34, Feb 25 11:26 am$0.01, May 3 - Apr 24$2.92, Feb 27 9:41 am$0.01, May 3 - Apr 24$2.49, Mar 3 2:01 pm$0.01, May 3 - Apr 24$2.10, Mar 5 4:43 pm$0.01, May 3 - Apr 24$1.90, Mar 7 5:29 pm$0.01, May 3 - Apr 24$2.98, Mar 12 4:20 am$0.01, May 3 - Apr 24$0.43, Mar 14 11:29 am$0.01, May 3 - Apr 24$0.79, Mar 17 9:25 am$0.01, May 3 - Apr 24$0.81, Mar 19 3:27 pm$0.01, May 3 - Apr 24$1.82, Mar 21 8:31 pm$0.01, May 3 - Apr 24$0.81, Mar 26 - Mar 28$0.01, May 3 - Apr 24$0.49, Mar 31 2:48 am$0.01, May 3 - Apr 24$0.83, Apr 2 4:28 pm$0.01, May 3 - Apr 24$2.79, Apr 5 7:00 am$0.01, May 3 - Apr 24$2.93, Apr 7 10:53 pm$0.01, May 3 - Apr 24$2.98, Apr 27 - Jun 13$0.01, Apr 27 - Apr 15$2.99, Jun 17 - Jun 21$0.01, Apr 27 - Apr 15$2.98, Jun 25 2:40 am$0.01, Apr 27 - Apr 15$2.99, Jun 29 4:51 am$0.01, Apr 27 - Apr 15$2.97, Jul 3 - Jul 5$0.01, Apr 27 - Apr 15$2.99, Jul 11 - Jul 15$0.01, Apr 27 - Apr 15$2.97, Jul 18 - Aug 5$0.01, Apr 27 - Apr 15$2.99, Aug 9 - Dec 3$0.01, Apr 27 - Apr 15$3.50, Dec 8 6:41 pm$0.01, Apr 27 - Apr 15$2.99, Dec 13 - Dec 18$0.01, Apr 27 - Apr 15$3.50, Dec 23 - Jan 17$0.01, Apr 27 - Apr 15$3.46, Jan 22 12:09 pm$0.01, Apr 27 - Apr 15$2.99, Jan 27 2:20 pm$0.01, Apr 27 - Apr 15$3.00, Feb 1 1:09 pm$0.01, Apr 27 - Apr 15$3.33, Feb 6 - Feb 22$0.01, Apr 27 - Apr 15$3.35, Feb 28 1:29 am$0.01, Apr 27 - Apr 15$4.48, Mar 11 3:54 pm$0.01, Apr 27 - Apr 15$3.35, Mar 23 - Apr 4$0.01, Apr 27 - Apr 15$3.46, Apr 15 5:52 pm$0.01, Apr 27 - Apr 15 121,3841,862,676 1,562,500 1,171,875 781,250 390,625 Oct Dec Feb Apr Jun Aug Oct Dec Feb Apr Jun 2015 2016

Price Details

New

Last Seen $31.50 Jul 5, '14
Highest $31.50 Apr 22, '14
Lowest $25.84 Dec 19, '13
Average $29.06 (Overall average)
Added Apr 5, 2013

3rd Party New

Latest $3.46 Apr 15, '16
Highest $7.01 May 13, '14
Lowest $0.01 Jul 29, '14
Average $3.35 (30d avg)
$3.47 (90d avg)
$3.31 (180d avg)
$3.15 (365d avg)
$2.76 (Lifetime average)
Added Apr 5, 2013

3rd Party Used

Latest $0.01 Apr 15, '16
Highest $0.01 Apr 27, '15
Lowest $0.01 Apr 27, '15
Average $0.01 (30d avg)
$0.01 (90d avg)
$0.01 (180d avg)
$0.01 (365d avg)
$0.01 (Lifetime average)
Added Apr 5, 2013

Sales Rank

30 day average: 1,216,115
90 day average: 1,293,922

Product Description

James Heskett, Earl Sasser, and Leonard Schlesinger reveal powerful new evidence that paying close attention to the employee-customer relationship will enable organization to be a low-cost provider achieve superior results -- proving that you can have it all, a goal thought inadvisable just a few short years ago. At the heart of this bold assertion is the authors' indisputable conclusion supported by thirty-one years of groundbreaking research: -- a quantifiable set of associations the authors call the value profit chain.

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