Looking for efficiency gains in your business? If youre a business analyst, this practical guide will show you how to design effective business process management (BPM) applications. Every business uses business processesthese everyday tasks help you gain and retain customers, stay profitable, and keep your operations infrastructure functioning.BPM specialists Christine McKinty and Antoine Mottier show you step-by-step how to turn a simple business procedure into an automated, process-based application. Using hands-on examples, youll quickly learn how to create an online process thats easy to use. Each chapter builds on earlier material.You dont have to have any programming experience to design business processesand if you have skills in designing workflows and understanding human interactions with processes, you already have a headstart.Through the course of this book, you will: