By Neal Schuman Publishers

| Price |
|
||||||
| Range | |||||||
|
Low $0.01
High $72.00
|
|||||||
| Rating | Review this product | ||||||
|
Product Description
IM, e-mail, and chat reference is already here, but have you adapted your traditional reference interview and information provision skills to these new formats? ACRL online trainer and popular Internet workshop leader Diane Kovacs has assembled this handbook to help reference librarians develop the communication skills and resources they need to work effectively in the virtual reference environment. The handbook shows how to adapt traditional face-to-face reference interview skills to the virtual interview and how to interpret and use new cues (chat slang, IM shorthand, emoticons, etc.) to better serve your users. For both chat and e-mail transactions, Kovacs outlines strategies for analyzing the question, conducting the interview, developing a search strategy, and delivering sources. There is guidance for selecting the best information format for users and delivering content in a timely and valuable manner. This practical guide offers everything reference librarians need to move from the face-to-face to virtual transaction with ease.
Product CategoriesAmazon > Books > Specialty Boutique > New, Used & Rental Textbooks > Reference Amazon > Books > Specialty Boutique > New, Used & Rental Textbooks > Humanities > Library & Information Science Amazon > Books > Specialty Boutique > New, Used & Rental Textbooks > Computer Science Amazon > Books > Subjects > Politics & Social Sciences > Social Sciences > Library & Information Science > General Amazon > Books > Subjects > Politics & Social Sciences > Social Sciences > Library & Information Science > Library Management Amazon > Books > Subjects > Education & Reference Amazon > Books > Subjects > Computers & Technology > Internet & Web Culture > Web Browsers PriceZombie > Books * PriceZombie is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to amazon.com.
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Disclaimer: The prices and availability displayed on PriceZombie are taken directly from the vendor's website or data feed. Some, but not all, vendors pay a small affiliate fee if you purchase their items through a PriceZombie link. Learn more. PriceZombie strives for accuracy, however the same price may not be available in your location. Heavily discounted items may sell out quickly. Always refer directly to the vendor's website to confirm prices. |

United States
0 Reviews / Discussion