Buy from Amazon
$5.97 $0.01
$7.50
$5.00
$2.50
Mar
May
Jul
Sep
Nov
Jan
Mar
May
2015
2016
$3.50, Jan 4 - Feb 6 $0.01, Jan 4 - Apr 23 $3.49, Feb 8 - Feb 21 $0.01, Jan 4 - Apr 23 $5.97, Feb 23 - Mar 5 $0.01, Jan 4 - Apr 23 $5.96, Mar 7 - Mar 21 $0.01, Jan 4 - Apr 23 $5.95, Mar 23 4:01 pm $0.01, Jan 4 - Apr 23 $5.94, Mar 25 - Apr 13 $0.01, Jan 4 - Apr 23 $5.85, Apr 15 8:22 pm $0.01, Jan 4 - Apr 23 $5.79, Apr 18 9:34 am $0.01, Jan 4 - Apr 23 $5.73, Apr 21 2:37 am $0.01, Jan 4 - Apr 23 $5.67, Apr 23 7:29 pm $0.01, Jan 4 - Apr 23 $5.62, Apr 27 12:05 am $0.01, Apr 27 - Mar 30 $5.53, Apr 29 9:21 pm $0.01, Apr 27 - Mar 30 $5.50, May 2 2:21 pm $0.01, Apr 27 - Mar 30 $5.42, May 5 5:15 am $0.01, Apr 27 - Mar 30 $5.34, May 9 2:19 am $0.01, Apr 27 - Mar 30 $5.26, May 12 8:01 am $0.01, Apr 27 - Mar 30 $5.18, May 15 4:52 pm $0.01, Apr 27 - Mar 30 $5.08, May 19 10:56 pm $0.01, Apr 27 - Mar 30 $5.03, May 24 1:34 am $0.01, Apr 27 - Mar 30 $4.95, May 28 9:31 am $0.01, Apr 27 - Mar 30 $4.68, Jun 2 12:36 am $0.01, Apr 27 - Mar 30 $4.61, Jun 6 3:57 pm $0.01, Apr 27 - Mar 30 $4.52, Jun 10 7:37 pm $0.01, Apr 27 - Mar 30 $4.27, Jun 14 3:37 pm $0.01, Apr 27 - Mar 30 $3.50, Jun 18 9:58 am $0.01, Apr 27 - Mar 30 $3.87, Jun 22 3:44 am $0.01, Apr 27 - Mar 30 $3.41, Jun 25 11:35 pm $0.01, Apr 27 - Mar 30 $3.33, Jun 30 1:03 am $0.01, Apr 27 - Mar 30 $3.27, Jul 4 6:21 am $0.01, Apr 27 - Mar 30 $3.17, Jul 8 4:11 pm $0.01, Apr 27 - Mar 30 $3.07, Jul 13 3:13 pm $0.01, Apr 27 - Mar 30 $3.01, Jul 17 9:40 am $0.01, Apr 27 - Mar 30 $2.93, Jul 21 3:02 am $0.01, Apr 27 - Mar 30 $2.87, Jul 24 5:19 pm $0.01, Apr 27 - Mar 30 $2.79, Jul 28 6:36 am $0.01, Apr 27 - Mar 30 $2.71, Jul 31 9:29 pm $0.01, Apr 27 - Mar 30 $2.65, Aug 4 11:45 am $0.01, Apr 27 - Mar 30 $2.57, Aug 8 4:43 am $0.01, Apr 27 - Mar 30 $2.49, Aug 12 12:39 am $0.01, Apr 27 - Mar 30 $2.41, Aug 15 6:12 pm $0.01, Apr 27 - Mar 30 $2.33, Aug 19 12:33 pm $0.01, Apr 27 - Mar 30 $2.29, Aug 23 6:23 am $0.01, Apr 27 - Mar 30 $2.21, Aug 27 1:24 am $0.01, Apr 27 - Mar 30 $2.13, Aug 30 6:48 pm $0.01, Apr 27 - Mar 30 $2.10, Sep 3 2:41 pm $0.01, Apr 27 - Mar 30 $1.97, Sep 7 12:13 pm $0.01, Apr 27 - Mar 30 $1.94, Sep 11 9:26 am $0.01, Apr 27 - Mar 30 $1.90, Sep 15 6:21 am $0.01, Apr 27 - Mar 30 $1.86, Sep 19 3:16 am $0.01, Apr 27 - Mar 30 $1.82, Sep 23 1:20 am $0.01, Apr 27 - Mar 30 $1.78, Sep 26 11:20 pm $0.01, Apr 27 - Mar 30 $1.59, Sep 30 11:07 pm $0.01, Apr 27 - Mar 30 $1.35, Oct 5 1:02 am $0.01, Apr 27 - Mar 30 $1.30, Oct 9 4:33 am $0.01, Apr 27 - Mar 30 $1.26, Oct 13 4:49 am $0.01, Apr 27 - Mar 30 $1.22, Oct 17 2:40 am $0.01, Apr 27 - Mar 30 $1.18, Oct 21 12:05 am $0.01, Apr 27 - Mar 30 $1.14, Oct 24 8:15 pm $0.01, Apr 27 - Mar 30 $1.10, Oct 28 6:42 pm $0.01, Apr 27 - Mar 30 $1.04, Nov 1 6:15 pm $0.01, Apr 27 - Mar 30 $0.99, Nov 5 8:32 pm $0.01, Apr 27 - Mar 30 $0.94, Nov 9 10:32 pm $0.01, Apr 27 - Mar 30 $0.90, Nov 14 1:22 am $0.01, Apr 27 - Mar 30 $0.83, Nov 18 9:23 am $0.01, Apr 27 - Mar 30 $0.77, Nov 22 6:47 pm $0.01, Apr 27 - Mar 30 $0.71, Nov 27 7:22 am $0.01, Apr 27 - Mar 30 $2.34, Dec 2 4:02 am $0.01, Apr 27 - Mar 30 $0.60, Dec 7 1:01 am $0.01, Apr 27 - Mar 30 $0.54, Dec 12 2:10 am $0.01, Apr 27 - Mar 30 $0.49, Dec 17 3:31 am $0.01, Apr 27 - Mar 30 $0.44, Dec 22 1:23 am $0.01, Apr 27 - Mar 30 $0.37, Dec 27 1:09 pm $0.01, Apr 27 - Mar 30 $1.92, Jan 1 5:33 am $0.01, Apr 27 - Mar 30 $0.27, Jan 6 12:48 am $0.01, Apr 27 - Mar 30 $0.20, Jan 10 9:42 pm $0.01, Apr 27 - Mar 30 $0.15, Jan 15 9:00 pm $0.01, Apr 27 - Mar 30 $0.09, Jan 20 9:08 pm $0.01, Apr 27 - Mar 30 $0.03, Jan 25 9:17 pm $0.01, Apr 27 - Mar 30 $0.02, Jan 30 - Feb 20 $0.01, Apr 27 - Mar 30 $0.40, Feb 26 6:27 am $0.01, Apr 27 - Mar 30 $0.29, Mar 8 3:35 am $0.01, Apr 27 - Mar 30 $0.22, Mar 19 11:40 am $0.01, Apr 27 - Mar 30 $1.76, Mar 30 10:57 pm $0.01, Apr 27 - Mar 30 240,375 3,466,552
2,812,500
2,109,375
1,406,250
703,125
0
Mar
May
Jul
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Nov
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Mar
May
2015
2016
Price Details
3rd Party New
Last Seen
$1.76 Mar 30, '16
Highest
$5.97 Feb 23, '15
Lowest
$0.02 Jan 30, '16
Average
$0.25 (30d avg)
Added
Jan 4, 2015
3rd Party Used
Last Seen
$0.01 Mar 30, '16
Highest
$0.01 Apr 27, '15
Lowest
$0.01 Apr 27, '15
Average
$0.01 (30d avg)
Added
Jan 4, 2015
Sales Rank
30 day average: 1,392,042 2,901,708
Product Description
Customer service is what makes or breaks a company in today's marketplace. Managers need to hire the right people, give them the right systems, and train them to attend to customers and recognize their needs. Measuring and Managing Customer Satisfaction is intended for companies with limited staffs to design and implement an effective customer assessment system. Kessler takes the reader through all stages of measuring customer satisfaction so they devise a rigorous, yet simple system that draws input from many sources. The book takes a step-by-step approach to planning, implementing and getting results from a customer service strategy. The "Tool Tip" section provides a ready reference on how to use the tools and includes: Customer satisfaction surveys; Focus groups; lost customer and transaction surveys; analysis and synthesis methods.
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