"Already a classic in its field, this thoroughly-updated edition of the training manager's ultimate answer book gives readers clear guidance and techniques for accomplishing successful, cost-effective training. Readers will learn the steps for building and maintaining a training and development program, including how to: * assess the needs of participants * manage workshops for teams * train for innovation * monitor and evaluate the program now features material on topics such as integrating e-learning into existing programs, as well as a comprehensive review of literature in the field of workplace learning. It is an immediately useful tool for anyone involved in managing training. This field-proven resource is packed with 200 easy-to-use forms, checklists, figures, and charts."