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  • Running an Effective Help Desk, 2nd Edition

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Buy from Amazon $65.00$0.01 $75.00 $50.00 $25.00 Jul Sep Nov Jan Mar May Jul Sep Nov Jan Mar May 2014 2015 2016 $37.75, May 7 - Aug 7$12.98, May 7 - May 9$0.42, May 7 - May 8$37.75, May 7 - Aug 7$12.98, May 7 - May 9$0.40, May 9 12:14 pm$37.75, May 7 - Aug 7$4.15, May 10 - Jun 3$0.36, May 11 8:26 pm$37.75, May 7 - Aug 7$4.15, May 10 - Jun 3$0.29, May 13 3:02 pm$37.75, May 7 - Aug 7$4.15, May 10 - Jun 3$0.27, May 14 6:19 pm$37.75, May 7 - Aug 7$4.15, May 10 - Jun 3$0.23, May 16 4:26 am$37.75, May 7 - Aug 7$4.15, May 10 - Jun 3$0.40, May 18 12:01 pm$37.75, May 7 - Aug 7$4.15, May 10 - Jun 3$0.42, May 20 - May 23$37.75, May 7 - Aug 7$4.15, May 10 - Jun 3$0.43, May 24 - May 27$37.75, May 7 - Aug 7$4.15, May 10 - Jun 3$0.40, May 28 8:11 am$37.75, May 7 - Aug 7$4.15, May 10 - Jun 3$0.42, May 28 - Jun 6$37.75, May 7 - Aug 7$12.98, Jun 4 - Jun 16$0.42, May 28 - Jun 6$37.75, May 7 - Aug 7$12.98, Jun 4 - Jun 16$0.43, Jun 7 - Jun 13$37.75, May 7 - Aug 7$12.98, Jun 4 - Jun 16$0.41, Jun 13 10:21 pm$37.75, May 7 - Aug 7$12.98, Jun 4 - Jun 16$0.40, Jun 14 - Jun 19$37.75, May 7 - Aug 7$28.89, Jun 16 - Jun 18$0.40, Jun 14 - Jun 19$37.75, May 7 - Aug 7$28.90, Jun 19 - Jun 22$0.40, Jun 14 - Jun 19$37.75, May 7 - Aug 7$28.90, Jun 19 - Jun 22$0.37, Jun 21 - Jun 23$37.75, May 7 - Aug 7$22.00, Jun 23 - Jul 31$0.37, Jun 21 - Jun 23$37.75, May 7 - Aug 7$22.00, Jun 23 - Jul 31$0.35, Jun 25 - Jul 3$37.75, May 7 - Aug 7$22.00, Jun 23 - Jul 31$0.33, Jul 4 9:45 am$37.75, May 7 - Aug 7$22.00, Jun 23 - Jul 31$0.32, Jul 5 - Jul 8$37.75, May 7 - Aug 7$22.00, Jun 23 - Jul 31$0.29, Jul 9 - Jul 13$37.75, May 7 - Aug 7$22.00, Jun 23 - Jul 31$0.28, Jul 14 - Jul 15$37.75, May 7 - Aug 7$22.00, Jun 23 - Jul 31$0.25, Jul 17 - Jul 21$37.75, May 7 - Aug 7$22.00, Jun 23 - Jul 31$0.23, Jul 22 - Jul 25$37.75, May 7 - Aug 7$22.00, Jun 23 - Jul 31$0.18, Jul 26 10:56 am$37.75, May 7 - Aug 7$22.00, Jun 23 - Jul 31$0.03, Jul 28 9:26 am$37.75, May 7 - Aug 7$22.00, Jun 23 - Jul 31$0.01, Jul 29 - Dec 25$37.75, May 7 - Aug 7$19.00, Aug 1 - Aug 26$0.01, Jul 29 - Dec 25$38.69, Aug 8 - Aug 16$19.00, Aug 1 - Aug 26$0.01, Jul 29 - Dec 25$38.30, Aug 17 - Aug 26$19.00, Aug 1 - Aug 26$0.01, Jul 29 - Dec 25$37.91, Aug 27 - Sep 5$15.00, Aug 27 - Mar 4$0.01, Jul 29 - Dec 25$37.53, Sep 8 - Sep 16$15.00, Aug 27 - Mar 4$0.01, Jul 29 - Dec 25$37.15, Sep 18 - Sep 27$15.00, Aug 27 - Mar 4$0.01, Jul 29 - Dec 25$36.77, Sep 29 - Dec 17$15.00, Aug 27 - Mar 4$0.01, Jul 29 - Dec 25$38.26, Dec 22 - Dec 28$15.00, Aug 27 - Mar 4$0.01, Dec 26 - Mar 4$38.45, Dec 30 - Jan 9$15.00, Aug 27 - Mar 4$0.01, Dec 26 - Mar 4$38.44, Jan 10 - Feb 5$15.00, Aug 27 - Mar 4$0.01, Dec 26 - Mar 4$38.62, Feb 7 - Apr 23$15.00, Aug 27 - Mar 4$0.01, Dec 26 - Mar 4$38.62, Feb 7 - Apr 23$28.95, Mar 6 - Apr 23$0.41, Mar 6 6:53 am$38.62, Feb 7 - Apr 23$28.95, Mar 6 - Apr 23$0.77, Mar 8 - Apr 20$38.62, Feb 7 - Apr 23$28.95, Mar 6 - Apr 23$2.06, Apr 23 3:13 pm$38.62, Apr 26 - Apr 28$28.95, Apr 26 - Apr 28$1.98, Apr 26 - Apr 28$38.81, May 1 - Jul 25$24.95, May 1 - Jun 29$1.81, May 1 2:58 am$38.81, May 1 - Jul 25$24.95, May 1 - Jun 29$1.49, May 3 7:33 pm$38.81, May 1 - Jul 25$24.95, May 1 - Jun 29$1.45, May 6 2:08 pm$38.81, May 1 - Jul 25$24.95, May 1 - Jun 29$1.36, May 8 9:21 am$38.81, May 1 - Jul 25$24.95, May 1 - Jun 29$1.07, May 11 6:29 pm$38.81, May 1 - Jul 25$24.95, May 1 - Jun 29$0.90, May 14 11:32 pm$38.81, May 1 - Jul 25$24.95, May 1 - Jun 29$0.75, May 19 - May 23$38.81, May 1 - Jul 25$24.95, May 1 - Jun 29$0.74, May 27 - Jun 14$38.81, May 1 - Jul 25$24.95, May 1 - Jun 29$0.01, Jun 17 5:41 pm$38.81, May 1 - Jul 25$24.95, May 1 - Jun 29$0.10, Jun 21 12:31 pm$38.81, May 1 - Jul 25$24.95, May 1 - Jun 29$0.04, Jun 25 7:51 am$38.81, May 1 - Jul 25$24.95, May 1 - Jun 29$0.01, Jun 29 - Apr 14$38.81, May 1 - Jul 25$22.01, Jul 3 - Aug 3$0.01, Jun 29 - Apr 14$38.61, Jul 29 - Aug 3$22.01, Jul 3 - Aug 3$0.01, Jun 29 - Apr 14$36.67, Aug 7 - Aug 10$22.00, Aug 7 - Aug 10$0.01, Jun 29 - Apr 14$44.83, Aug 14 - Sep 10$22.01, Aug 14 4:34 pm$0.01, Jun 29 - Apr 14$44.83, Aug 14 - Sep 10$20.00, Aug 18 - Oct 12$0.01, Jun 29 - Apr 14$41.49, Sep 14 - Sep 21$20.00, Aug 18 - Oct 12$0.01, Jun 29 - Apr 14$39.41, Sep 25 - Oct 3$20.00, Aug 18 - Oct 12$0.01, Jun 29 - Apr 14$37.44, Oct 7 - Oct 15$20.00, Aug 18 - Oct 12$0.01, Jun 29 - Apr 14$37.44, Oct 7 - Oct 15$22.01, Oct 15 - Oct 27$0.01, Jun 29 - Apr 14$35.56, Oct 19 - Nov 25$22.01, Oct 15 - Oct 27$0.01, Jun 29 - Apr 14$35.56, Oct 19 - Nov 25$35.42, Oct 31 3:20 pm$0.01, Jun 29 - Apr 14$35.56, Oct 19 - Nov 25$35.20, Nov 4 - Nov 17$0.01, Jun 29 - Apr 14$35.56, Oct 19 - Nov 25$35.16, Nov 21 1:11 pm$0.01, Jun 29 - Apr 14$35.56, Oct 19 - Nov 25$27.01, Nov 25 - Nov 30$0.01, Jun 29 - Apr 14$33.78, Nov 30 - Dec 3$27.01, Nov 25 - Nov 30$0.01, Jun 29 - Apr 14$33.78, Nov 30 - Dec 3$33.44, Dec 3 6:44 am$0.01, Jun 29 - Apr 14$32.50, Dec 8 - Jan 21$32.18, Dec 8 4:23 am$0.01, Jun 29 - Apr 14$32.50, Dec 8 - Jan 21$19.00, Dec 13 6:23 am$0.01, Jun 29 - Apr 14$32.50, Dec 8 - Jan 21$26.01, Dec 18 - Jan 21$0.01, Jun 29 - Apr 14$65.00, Jan 27 - Feb 11$22.00, Jan 27 - Jan 29$0.01, Jun 29 - Apr 14$65.00, Jan 27 - Feb 11$34.86, Feb 3 4:50 pm$0.01, Jun 29 - Apr 14$65.00, Jan 27 - Feb 11$29.00, Feb 6 - Feb 22$0.01, Jun 29 - Apr 14$61.75, Feb 16 - Mar 10$29.00, Feb 6 - Feb 22$0.01, Jun 29 - Apr 14$61.75, Feb 16 - Mar 10$33.75, Feb 27 3:56 pm$0.01, Jun 29 - Apr 14$61.75, Feb 16 - Mar 10$33.70, Mar 10 - Mar 22$0.01, Jun 29 - Apr 14$41.49, Mar 22 4:33 pm$33.70, Mar 10 - Mar 22$0.01, Jun 29 - Apr 14$46.82, Apr 3 - Apr 14$32.00, Apr 3 - Apr 14$0.01, Jun 29 - Apr 14 108,9191,307,308 1,562,500 1,171,875 781,250 390,625 0 Oct Dec Feb Apr Jun Aug Oct Dec Feb Apr Jun 2015 2016

Price Details

New

Last Seen $46.82 Apr 14, '16
Highest $65.00 Jan 27, '16
Lowest $32.50 Dec 8, '15
Average $44.16 (30d avg)
$54.31 (90d avg)
$44.30 (180d avg)
$41.99 (365d avg)
$39.96 (Lifetime average)
Added May 7, 2014

3rd Party New

Last Seen $32.00 Apr 14, '16
Highest $35.42 Oct 31, '15
Lowest $4.15 May 10, '14
Average $33.04 (30d avg)
$30.45 (90d avg)
$29.44 (180d avg)
$26.15 (365d avg)
$21.77 (Lifetime average)
Added May 7, 2014

3rd Party Used

Last Seen $0.01 Apr 14, '16
Highest $2.06 Apr 23, '15
Lowest $0.01 Jun 29, '15
Average $0.01 (30d avg)
$0.01 (90d avg)
$0.01 (180d avg)
$0.19 (365d avg)
$0.19 (Lifetime average)
Added May 7, 2014

Sales Rank

30 day average: 621,036
90 day average: 688,961

Product Description

The thoroughly revised, updated, and expanded Second Edition of the critically acclaimed, first-ever guide to running an effective Help Desk, this book tells you everything you need to know to plan, budget, staff, implement, track, upgrade, and even outsource your organization's Help Desk. Drawing upon her extensive experience as a leading North American expert on Help Desk planning and management, author Barbara Czegel guides you step-by-step through every phase of setting up traditional and Web-related Help Desks for the Internet and an intranet; provides a wealth of practical advice on all technical, management, and human-factor aspects of running an effective Help Desk; and supplies ready-to-use templates in both Word and HTML formats for an array of Help Desk projects. On the companion website you'll find real-life Web-based Help Desk examples, and all the templates from the book in HTML and Word formats.

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