Revolutionize Your Customer Experience

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New from	$44.09
3rd Party New from	$32.45
3rd Party Used from	$0.01

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	New		3rd Party New		3rd Party Used
Last Seen	~~$44.09~~	Last Seen	~~$32.45~~	Last Seen	~~$0.01~~
Highest	$65.00 Mar 12, '16	Highest	$45.57 May 25, '15	Highest	$8.35 Jun 8, '15
Lowest	$36.80 Jun 7, '14	Lowest	$3.72 Aug 12, '14	Lowest	$0.01 Jan 28, '16
Average	$58.58	Average	$21.34	Average	$3.18
Added	Jan 11, 2014	Added	Jan 11, 2014	Added	Jan 11, 2014

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Amazon Best Sellers Rank

30 day average: 1,361,865 | 90 day average: 1,659,505

Product Description

In his previous groundbreaking book with John Ivens, Colin Shaw looked at the development of the conceptual framework for the customer experience together with examples of best practice and strategies for implementation. As predicted the customer experience has become the next competitive battleground. The current book will explore the subject in more depth with new research and best practice and show companies and organizations how to identify where they are and how to revolutionize their customer experience.

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