- Where is the search box so I can search for a product?
- The price listed is incorrect.
- The price on an item isn't updating.
- There is no Amazon third party shipping prices. Why not?
- Product hasn't been merged between stores
- The browser extension doesn't work for <OtherBrowser>
- The PriceZombie extension doesn't work - icon doesn't appear
Where is the search box so I can search for a product?
The search box is located at the top right of every screen in the site. Look for the magnifying glass icon. Here is an animated gif to show you its location.
The price listed is incorrect.
Question: Amazon displays the cost of these gloves to be $13.11 but your watch list says that the item sells for $14.99. Why the difference?
Answer: The price difference on that item is the result of two situations:
You are seeing the result of dynamic pricing. Stores change prices of items being sold based on many factors. It ranges from time of day, user activity (how fast they are selling, how many people are viewing the item, etc), and also to match or do better than a competitor's price. Some stores will even vary based on user specific values such as browser type and geographical location.
That's where price trackers come into play: We track price changes so you know the normal price range for the products you view. Since prices change frequently, if you miss a sale, you can wait for the price to drop again and then buy.
While this question is about an Amazon item, most of what I am going to detail is true for other stores too:
Amazon has many millions of products, and many products undergo dozens to hundreds of price changes a day.
No one besides Amazon will know all the price changes for an item. There is simply no way for any external system to fetch the price of each item hundreds of times a day.
There are many ways to fetch price info. There are pros and cons of each method. Not all methods are available for a given store. Not all methods are allowed:
- You can use an API (a purpose built interface into the store's inventory) to ask how much an item costs. This is fast and lightweight. For Amazon, they allow a limited number of queries per day. This means a price tracking service would have to pick how often to update the tens of millions of products daily and track changes intermittently (resulting in what you see with prices sometimes being off due to not updating continuously).
- You could have a product dump provided (imagine a zip file containing a list of all products and their prices). In this situation, you'd know the exact prices for all the store products at the time of receiving the dump file, but you will see the prices become skewed the longer it takes to fetch the next dump file. For stores that provide dump files, they tend to update once or twice a day. So this method too will result in intermittent price checking and temporary gaps in price updates.
- You could screen scrape the data directly off the store's webpages. This method is typically not permitted, and doing so usually results in a ban from the site and or a cease and desist letter. This method is resource intensive, in that you need to fetch the contents of the webpage (a lot more bandwidth than the api or dump methods), and cpu intensive since you need to parse the page contents to extract the price data. While this can be done at small scales for a website that permits it, it cannot be done on a site like Amazon as there are too many products to watch and would still result in gaps in price changes. To give you an idea, for PriceZombie to fetch the price info just once a day for all products it currently knows about at Amazon, it would have to fetch 70 product pages every second.
SECOND REASON:
Now that I've explained how dynamic pricing works, I can better explain what is happening with this specific item.
There are usually multiple 3rd party sellers for an item. Some products will have hundreds of 3rd party sellers. If an item is not sold by Amazon, the 3rd party seller with the lowest sales price will be shown on the main product listing page. Soon as another seller offers a lower price, or the current seller sells out of inventory, the next lowest 3rd party seller will be listed.
What this means to you: a product sold by a 3rd party can have prices that are even more volatile than an Amazon new item. 3rd party sellers can monitor their competition's prices and can dynamically adjust their prices. So movements in price can be continuous all day long as sellers adjust prices based on competition and swap places being the lowest seller.
The purpose of PriceZombie is to give you an idea of the price history of an item, and that's still very much valid. You will always need to visit the store to confirm the current price. Your watchlist will still trigger correctly when we check the product's price.
BONUS THIRD REASON:
Items listed on Amazon are sold by Amazon, by a third party but fulfilled by Amazon (FBA), and by third party sellers who ship your items to you. Shipping costs by the last group can sometimes be very high. Unfortunately Amazon does not allow websites like PriceZombie to collect or display third party shipping costs. So we urge you to take shipping costs into consideration when determining full cost to obtain the item when purchasing from third parties.
The price on an item isn't updating.
If an item is out of stock or discontinued, the price will not update. PriceZombie will always display whatever price is listed by the vendor when last visited by our indexer. When the item comes back into stock, we will automatically update it again.
There is no Amazon third party shipping prices. Why not?
The Amazon API does not provide shipping prices, so we cannot include it. If this is an issue, I recommend setting price drop alerts only for items sold by Amazon and ignore 3rd party sellers.
The API Amazon makes available to websites like PriceZombie does not offer shipping information for 3rd party items. This is done intentionally by Amazon and is the reason why no website offers this information.
Product hasn't been merged between stores
Question: Just thought I would let you know that this Amazon product and this Newegg product are the same product (ASUS RT-AC66U Dual-Band Wireless-AC1750 Gigabit Router) but they do not show up as the same under comparisons.
Answer: As you can see, the Newegg listing on PriceZombie has been merged with the same product at Frys, OfficeDepot, and Tigerdirect.
However, as you pointed out, the Amazon listing on PriceZombie hasn't. The reason is that the Amazon listing has a different product code than the others. I can't tell you why the product code is different, but that's why we didn't merge it. They could very well be identical, or they could have small differences. It could be due to color variation, or meant for a region or specific store.
I'm at the mercy of the information the stores provide, so if they tell me it is different, I must assume there is a reason.
The browser extension doesn't work for <OtherBrowser>
The PriceZombie extensions are only guaranteed to function for Chrome, Firefox, and Safari. Other browsers, including forked versions of the aformentioned browsers will not work.
For example, while Pale Moon is built on Firefox source code, the PriceZombie extension will not function on it because Pale Moon requires an older SDK.
The PriceZombie extension doesn't work - icon doesn't appear
Please follow the following steps to diagnose the problem.
Step 1: Verify that you have Private Browsing mode disabled. On some browsers, Private mode disables some APIs, which can prevent the extension from functioning.
Step 2: Restart your browser. Make sure to close all windows if you have more than one browser window open.
Step 3: Watch this video so you know how the extension works and know what to look for. Then Visit this product in your browser.
Step 4: Verify you are looking for the PriceZombie icon "PZ" at the far right of the URL bar:
Step 5: If you still don't see the PZ icon, disable all your browser extensions except for the PriceZombie extension. Restart your browser and try the URL in step #3 again. Sometimes interactions with various browser extensions can be unpredictable. In the event that this resolves your issue, reenable extensions till you find the one that caused the conflict.
Step 6: Typically issues are resolved at either step #1 or #5. Since you are still having problems, at this point we'll need to make sure the basics are covered: a.) Make sure you upgrade your browser to the latest available version. e.g; If you are using Firefox version 20, please upgrade to 37. Once you have the latest version, uninstall the PriceZombie extension and reinstall it again. Now reboot your computer. After rebooting, try the URL in step #3 again.
Step 7: You shouldn't still have a problem! Please contact us directly so we can investigate.

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