The Cassida 3300 is the most sophisticated counterfeit detector available from America's #1 Brand in Cash Handling. The 3300 guarantees to catch all known counterfeits, or Cassida covers the loss. The Cassida 3300 uses IR, MG, UV, and Color Spectrum analysis to verify genuine US currency. Thank you for your continued feedback. 2014 product enhancements include, from your feedback, a bill guide, which narrows the entrance of the bill feed to the width of US bills only, and a "human readable" FAIL message upon identifying a suspect note.

MAINTENANCE AND WARRANTY
1. Maintenance Regular maintenance will ensure accurate operation of the unit, and will prolong its service life. Use an air duster to remove dust from the sensors. Insert approximately 1/4(one quarter) inch of the duster nozzle through the front bill insertion slot to blow off any debris that may have accumulated inside the unit. Do not insert the nozzle more than 1/4 inch, as it may damage the sensor mechanism inside the Cassida 3300 unit.

2. Troubleshooting Because of the printing method used by the US Mint, bills are not exactly identical. This will occasionaly cause a bill not to be recognized on the first run in any automatic detector. This may also occur if a bill is inserted with even a slight deviation from the required pathway. The Cassida 3300 is a very advanced machine and will NOT accept a counterfeit bill. If it recognizes a bill after the second or third attempt, you can be sure it is genuine. 9 Moving money forward 10 Several factors can cause a 3300 to not recognize a genuine bill: Overly wrinkled, overly creased and overly worn bills. A physical shock. A sudden change in temperature or humidity. Extended period of non-use.
If Cassida 3300 consistently refuses to recognize genuine bills, perform the following reset procedure:
A. Immediately after turning the machine on, press and hold buttons C and M simultaneously.
B. Release the two buttons as soon as you see 88 in the lower right corner of the LCD screen. If 88 does not appear within 2-4 seconds, switch the machine off and repeat the procedure.
C. Run a $100 USD bill through the machine one time. Make sure the bill is issued between 1999 and 2006. The preference for this procedure is to use a bill with average wear; not too worn but not mint condition either.
D. The lower right part of the screen will change to 89 or 1 when the detector recognizes the bill. If the machine rejects the bill, try the procedure again or use another bill.
E. Repeat step C with a $50 USD bill issued between 1999 and 2006. The bill condition guidelines should be the same as those for the $100 USD bill.
F. Turn the machine off and back on. The detector has been reset and is ready to operate.

3. Warranty Our goal is to make Cassida your lifetime work partner. Thats why Cassida products are subject to stringent quality control measures and are backed by a solid one year parts and labor warranty. To activate your warranty in the US or Canada, please register you product online by visiting Cassida Counterfeit Detector www.cassidausa.com/register.html. In many cases a unit malfunction can easily be corrected by performing a thorough cleaning. This requires disassembly of the unit to clean each individual sensor. This cleaning is not covered by warranty and should be performed only by your local dealer or the Cassida Technical Service Center.

4. Shipping The warranty does not cover the cost of shipping to Cassidas Technical Service

For technical assistance and warranty service contact Cassida customer serive at 888-800-0303.